I Hate Customer Service Sometimes!
We interrupt this regularly scheduled beginner series post for this special announcement of a prime example of a misinformed and quick to judge customer on Amazon.
I apologize for interrupting the flow of the upcoming series of beginner posts, but I just received an email from a customer and thought that this would be a prime example for anyone new to bookselling or booksellers that have never received a customer email like this. I hope this post will give you a little taste of what could happen with a customer service issue and give you some ammo to fire back if this does happen.
Let me explain the situation and then I’ll let you know how I approached it.
Yesterday, an order came in on Amazon very soon after I had listed it for a large law book that was accurately listed at 2:55PM. It was for $17 and I had made about a nickel for it so I was pretty happy. This happens all the time anymore so I didn’t consider it any big deal. I noticed it yesterday because I will occasionally go in and just take a peek at my orders even if I’m not processing them at the moment.
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